Social Media has brought about a revolution in the online landscape, to the point that consumer’s expectations about access to information have changed drastically. The year 2013 was all about social, and there is enough data to prove it! The facts are clear as day when it comes to next year’s social media game plan. Are you ready to take your team to the next level with storytelling and a new way to look at social customer care?
Watch this video to learn more about Social Media in 2013.
– Facebook Q3 public fillings
– Twitter public fillings
– Socialbakers.com on social customer care metrics